Location: Winchester, Hampshire
Contract Type: Permanent, full-time
Due to continued business growth, we are looking for an Account Manager to join our Client Services team. You will report to the Head of Client Services, and you will play a critical role in supporting BuyingTime’s relationships, ensuring the success of programs on behalf of our clients and developing additional work by deepening client relationships.
How you will spend your time
You will take on client projects that have been scoped and specified, and whilst contributing to their design your principle role will be to ensure that our teams are executing according to the project definition, and that our clients are taken on the journey to the project’s successful conclusion.
You will also champion our services within existing clients, developing an expertise in our “Account-Based” approach and making recommendations as to how we might be able to solve the sales & marketing challenges of our key technology and services clients. You will learn to keep an eye on the horizon, identifying new opportunities and approaches within the field of ABM and working with your team to develop these into practical client offerings.
You will work consultatively with colleagues and clients, building good rapport that scales into long term, high-trust relationships while maintaining a strong commercial focus on delivering practical business outcomes to the client and BuyingTime.
Internally, you will help us deliver upon behalf of your clients – managing project budgets, timelines and relationships such that issues are spotted and called out quickly, client expectations are managed – but most importantly that our clients have a clear understanding of the project’s outcomes and challenges – as well as their successes.In your dealings with people from our own business as well as clients, you will foster relationships of trust, effective collaboration and continuous improvement.
You will have a background in both sales and marketing, with demonstrable skills in project and program management, budget control and customer management. A number of years’ experience agency-side would be of benefit, specifically within the technology sector.
Key skills and responsibilities
1. Project Management Skills
Strong project management skils, including:
Client Communication and Presentation skills
An attention to detail
2. Client Management
Account Relationships – Communicate with clients in a timely, effective and controlled manner,
Diligence in communication – Live and breathe the client relationship, ensuring efficient and timely communication to all parties
Organisation of your own and your team’s time – Support your team, accept delegated tasks and execute with diligence
Being present – spending significant time with your clients each and every week. London-based or in the M4 corridor our tech clients are easily reached in the main
3. Presentation, reporting and demonstrating value
“Own” personal relationships with your clients – liaising across the practitioners within of our various service arms to build compelling solutions that we can deliver for clients
Ensure success for our programs by connecting our clients with the delivery teams – reporting, adjusting in flight and taking all stakeholders on the same journey
Liaise with both Sales and Marketing leaders within every client – ensuring that our unique position as a supplier is reinforced
What we want from you
As a Client Partner you will typically have the following:
Customer focus - drive for quality, and a desire to provide the best possible service. You’ll understand the importance of creating an excellent impression.
Commercial awareness - a strong sense of commercial awareness, and the ability to understand the needs and goals of the business.
Working under pressure - the ability to work in a fast-paced environment, whilst staying level-headed and calm in high-pressured situations.
Drive to improve - the drive to improve our efficiency in delivering projects, and how we work with and use analytics.
Communication - excellent communication skills, both verbally and in writing. The ability to elicit information from people quickly, understand it, ask relevant questions, and summarise to third parties. The confidence to communicate directly with clients and the ability to be firm yet diplomatic.
Relationship building - the ability to form strong relationships with people from a variety of backgrounds, cultures, and from all levels of the organisation. Helping build client relationships by working closely with clients to understand their business, goals, drivers, processes and constraints, and by doing so help identify opportunities for BuyingTime.
Integrity - the ability to act with integrity, handle confidential information, and deal with difficult situations in an ethical and fair manner.
Stakeholder management - the ability to manage stakeholder expectations and work towards agreed objectives, keeping all parties informed throughout the project.
Leadership - the ability to take command of a situation whilst remaining pleasant and professional.
Solution-driven - the drive to work towards a resolution.
Problem-solving - the ability to analyse and assess non-technical problems and deal with the majority of them using your own knowledge and experience; the capability of advising and guiding others on complex problems, whilst aware of your own limitations. The wisdom of knowing when to pass situations on to someone else better able to deal with them.
Proactive - the ability to anticipate and actively seek out issues and problems before they occur, and preparedness to raise issues which may be unpopular, but which need to be addressed nonetheless.
Adaptive communication - the ability to translate between the business and technical without compromising either.
As an Account Manager you will need:
Strong expertise in and experience in Project Management from an agency or services company background
Previous experience in a role where you have been actively involved in B2B Marketing programs
If interested please email your CV to firstname.lastname@example.org