Location: Winchester, Hampshire
Contract Type: Permanent, full-time
Due to continued business growth, we are looking for a Client Partner to join our Client Services team. You will report to the Head of Client Services and you will be key in supporting BuyingTime and our clients, ensuring the success of projects on behalf of our clients and securing additional work by deepening client relationships.
How you will spend your time
You will champion our services within existing clients, demonstrating your expertise in our “Account-Based” approach and making recommendations as to how we might be able to solve the sales & marketing challenges of our key technology and services clients. You will keep an eye on the horizon, identifying new opportunities and approaches within the field of ABM and synthesising these into practical client offerings.
You will work consultatively with clients, building good rapport that scales into long term, high-trust relationships while maintaining a strong commercial focus on delivering practical business outcomes to the client and BuyingTime.
Internally, you will help us deliver upon behalf of your clients – thinking deeply about propositions, tactics and solutions to challenges that the team can deploy in delivering the best outcomes possible. In your dealings with people at all levels of the company you will foster a culture of trust, effective collaboration and continuous improvement.
You will have a strong background in both sales and marketing, with demonstrable skills in building relationships and revenues within an account base or ecosystem. A number of years’ experience agency-side would be of benefit, specifically within the technology sector.
Key skills and responsibilities
1. Implementation and support of best practice ABM methods in designing programs
Strong working knowledge of the blend of services that we might deploy when taking on a new client brief, including:
A passion for the “proposition” uncovering what it is that our clients are really trying to communicate – how it resonates – and how we need to adjust/refine in order to deliver value.
2. Commercial relationship building
Account Planning – Know what you want each client relationship to look like, and plan to grow our relationship accordingly, proactively
Budget control – Managing a P&L for each project and client relationship, delivering a target level of gross margin agreed on each project
Diligence in communication – Live and breathe the client relationship, ensuring efficient and timely communication to all parties
Organisation of your own and your team’s time – Supported by at least one colleague, you will need to delegate work across your team appropriately
Being present – spending significant time with your clients each and every week. London-based or in the M4 corridor our tech clients are easily reached in the main
3. Presentation, reporting and demonstrating value
“Own” commercial relationships with your clients – liaising across the leaders of our various service arms to build compelling solutions that we can deliver for clients
Ensure success for our programs by connecting our clients with the delivery teams – reporting elegantly (with a high standard of presentation and written work), adjusting in flight and taking all stakeholders on the same journey
Liaise with both Sales and Marketing leaders within every client – ensuring that our unique position as a supplier is reinforced
What we want from you
As a Client Partner you will typically have the following:
Customer focus - drive for quality, and a desire to provide the best possible service. You’ll understand the importance of creating an excellent impression
Commercial awareness - a strong sense of commercial awareness, and the ability to understand the needs and goals of the business
Working under pressure - the ability to work in a fast-paced environment, whilst staying level-headed and calm in high-pressured situations
Drive to improve - the drive to improve our efficiency in delivering projects, and how we work with and use analytics
Communication - excellent communication skills, both verbally and in writing. The ability to elicit information from people quickly, understand it, ask relevant questions, and summarise to third parties. The confidence to communicate directly with clients and the ability to be firm yet diplomatic
Relationship building - the ability to form strong relationships with people from a variety of backgrounds, cultures, and from all levels of the organisation. Helping build client relationships by working closely with clients to understand their business, goals, drivers, processes and constraints, and by doing so help identify opportunities for BuyingTime.
Integrity - the ability to act with integrity, handle confidential information, and deal with difficult situations in an ethical and fair manner
Stakeholder management - the ability to manage stakeholder expectations and work towards agreed objectives, keeping all parties informed throughout the project
Leadership - the ability to take command of a situation whilst remaining pleasant and professional
Solution-driven - the drive to work towards a resolution
Problem-solving - the ability to analyse and assess non-technical problems and deal with the majority of them using your own knowledge and experience; the capability of advising and guiding others on complex problems, whilst aware of your own limitations. The wisdom of knowing when to pass situations on to someone else better able to deal with them
Proactive - the ability to anticipate and actively seek out issues and problems before they occur, and preparedness to raise issues which may be unpopular, but which need to be addressed nonetheless
Adaptive communication - the ability to translate between the business and technical without compromising either
As a Client Partner you will need:
Strong expertise in commercial client relationships from an agency or services company background
Previous experience in a role where you have been actively involved in “Target Account” or ABM programs – preferably in a B2B environment
People management skills – both clients and your own team as you build it around you
If interested please email your CV to email@example.com